Frequently Asked Questions
1. What kind of products does ZA FABRICS offer?
We offer a wide range of premium clothing including original branded items and high-quality master copies of top Pakistani and international fashion brands.
2. How can I place an order?
You can place your order directly through our website or contact us via WhatsApp at +92 313 8617579 to place an order manually.
3. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) all across Pakistan.
4. Is delivery free?
Yes, we offer free shipping across Pakistan on all orders.
5. How long does delivery take?
Orders are typically delivered within 3 to 7 working days, depending on your location.
6. What is your return policy?
Returns are accepted within 7 days, provided the item is unused, in original condition, with all tags. Refunds are processed after the item is received at our warehouse, minus delivery charges and applicable taxes.
7. Can I exchange a product?
Yes, you may request an exchange within 2 days of receiving your order. Exchanges are valid once only, and a PKR 300 redelivery charge applies.
8. Are sale or customized items eligible for return/exchange?
No, sale items, customized orders, and seasonal collections are not eligible for return or exchange.
9. How can I contact customer support?
You can reach us on WhatsApp at +92 313 8617579 for all queries, updates, or support.
10. Do you sell original brands?
Yes, we deal in both original branded products and premium master copies that closely match the quality of the originals.